FAQ

Who can drive a Udrive car?
Who can drive a Udrive car? To be eligible for a Udrive customer, you need to meet the following criteria:    1)  Age Applicants must be 21 years or ol...
Thu, 7 Jul, 2022 at 8:23 PM
Who can use my Udrive account?
Only registered Udrive members can book and drive Udrive cars. It is strictly against the terms and conditions of Udrive for anyone other than the account ...
Fri, 20 May, 2022 at 8:03 PM
Can I drive to any other City outside Riyadh?
You can drive the car anywhere in Saudi Arabia as long as you return and end the trip within the operational areas of Riyadh city, as shown on the mobile ap...
Wed, 22 Jun, 2022 at 4:38 PM
How do I rent a car?
Accessing a car is simple. Follow the steps below to gain access to Udrive cars:    Step 1  Log in to the Udrive app with your username and password.   ...
Fri, 20 May, 2022 at 8:16 PM
How do I access my promotional/free minutes?
Navigate to "credit" under "payment profile" in the Udrive application to view and use any free credits that have been granted to you. ...
Thu, 23 Jun, 2022 at 2:54 PM
Can I use the valet parking during my journey?
You are allowed to use valet parking/paid parking during the duration of your vehicle rental plan at your own expense. However, Udrive will not be liable f...
Tue, 21 Jun, 2022 at 7:19 PM
What is the difference between Reservation and a trip?
A Reservation is a process of temporarily reserving the car under your name so that no other customer can access the car until you reach the car’s location....
Tue, 21 Jun, 2022 at 7:20 PM
Does Udrive provide insurance?
Yes, we do provide comprehensive insurance for our cars. In the event of an accident please secure a valid police report. Udrive shall be able to claim insu...
Thu, 23 Jun, 2022 at 5:36 PM
I am a new driver, can i rent a Udrive car?
To signup for a Udrive account, you must have a driving license that is at least 12 months old. If you are a new driver in KSA but have been driving in your...
Tue, 21 Jun, 2022 at 7:20 PM
How much time does it take to verify my account?
We require around 10 mins - 4 hours to verify and activate your account upon receiving all valid documents. If in case your documents aren't valid or ...
Tue, 21 Jun, 2022 at 7:46 PM